Flexsteel Sofa Review

Flexsteel Sofa Review

Thank you for reporting this comment. Undo Valodi Foster January 2017. I sure wish I had read these reviews first. The first two Flexsteel couches I purchased 15 years ago were great. They are still great in my sister’s home as they were too big for my newly downsized home. I bought another Flexsteel couch in March 2016. It had to go back to the factory in Riverside, CA twice. It returned finally December 2016. The original workmanship was shoddy, it should have never made it out of the warehouse if anyone with an ounce of quality control knowledge had looked at it. The list of problems with the couch was long. It is still not as I would expect. I would have insisted on returning it but I provided my own fabric. (The fabric was good quality and of an appropriate weight that did not influence the construction.) I am afraid that the fine name of Flexsteel is no longer. Moreover, Flexsteel works really hard so you CANNOT speak to a human being at the factory or to the factory rep to personally express your dismay. The furniture company I purchased it through worked very hard to help me and refunded $500 and provided a major discount on fabric I was purchasing for draperies as compensation. But they were clear that Flexsteel did not care and would do nothing. I will be writing to Flexsteel in Riverside and at the corporate office in Iowa. I will let this forum know if I get a response. Moreover, I will make it my personal mission to copy this review into as many consumer feedback options as I can locate. DO NOT BUY FLEXSTEEL!!!! Like Bookmark January 16, 2017 at 4:26PM
flexsteel sofa review 1

Flexsteel Sofa Review

Valodi Foster January 2017. I sure wish I had read these reviews first. The first two Flexsteel couches I purchased 15 years ago were great. They are still great in my sister’s home as they were too big for my newly downsized home. I bought another Flexsteel couch in March 2016. It had to go back to the factory in Riverside, CA twice. It returned finally December 2016. The original workmanship was shoddy, it should have never made it out of the warehouse if anyone with an ounce of quality control knowledge had looked at it. The list of problems with the couch was long. It is still not as I would expect. I would have insisted on returning it but I provided my own fabric. (The fabric was good quality and of an appropriate weight that did not influence the construction.) I am afraid that the fine name of Flexsteel is no longer. Moreover, Flexsteel works really hard so you CANNOT speak to a human being at the factory or to the factory rep to personally express your dismay. The furniture company I purchased it through worked very hard to help me and refunded $500 and provided a major discount on fabric I was purchasing for draperies as compensation. But they were clear that Flexsteel did not care and would do nothing. I will be writing to Flexsteel in Riverside and at the corporate office in Iowa. I will let this forum know if I get a response. Moreover, I will make it my personal mission to copy this review into as many consumer feedback options as I can locate. DO NOT BUY FLEXSTEEL!!!! Like Bookmark January 16, 2017 at 4:26PM
flexsteel sofa review 2

Flexsteel Sofa Review

Valodi Foster January 2017. I sure wish I had read these reviews first. The first two Flexsteel couches I purchased 15 years ago were great. They are still great in my sister’s home as they were too big for my newly downsized home. I bought another Flexsteel couch in March 2016. It had to go back to the factory in Riverside, CA twice. It returned finally December 2016. The original workmanship was shoddy, it should have never made it out of the warehouse if anyone with an ounce of quality control knowledge had looked at it. The list of problems with the couch was long. It is still not as I would expect. I would have insisted on returning it but I provided my own fabric. (The fabric was good quality and of an appropriate weight that did not influence the construction.) I am afraid that the fine name of Flexsteel is no longer. Moreover, Flexsteel works really hard so you CANNOT speak to a human being at the factory or to the factory rep to personally express your dismay. The furniture company I purchased it through worked very hard to help me and refunded $500 and provided a major discount on fabric I was purchasing for draperies as compensation. But they were clear that Flexsteel did not care and would do nothing. I will be writing to Flexsteel in Riverside and at the corporate office in Iowa. I will let this forum know if I get a response. Moreover, I will make it my personal mission to copy this review into as many consumer feedback options as I can locate. DO NOT BUY FLEXSTEEL!!!!
flexsteel sofa review 3

Flexsteel Sofa Review

January 2017. I sure wish I had read these reviews first. The first two Flexsteel couches I purchased 15 years ago were great. They are still great in my sister’s home as they were too big for my newly downsized home. I bought another Flexsteel couch in March 2016. It had to go back to the factory in Riverside, CA twice. It returned finally December 2016. The original workmanship was shoddy, it should have never made it out of the warehouse if anyone with an ounce of quality control knowledge had looked at it. The list of problems with the couch was long. It is still not as I would expect. I would have insisted on returning it but I provided my own fabric. (The fabric was good quality and of an appropriate weight that did not influence the construction.) I am afraid that the fine name of Flexsteel is no longer. Moreover, Flexsteel works really hard so you CANNOT speak to a human being at the factory or to the factory rep to personally express your dismay. The furniture company I purchased it through worked very hard to help me and refunded $500 and provided a major discount on fabric I was purchasing for draperies as compensation. But they were clear that Flexsteel did not care and would do nothing. I will be writing to Flexsteel in Riverside and at the corporate office in Iowa. I will let this forum know if I get a response. Moreover, I will make it my personal mission to copy this review into as many consumer feedback options as I can locate. DO NOT BUY FLEXSTEEL!!!!
flexsteel sofa review 4

Flexsteel Sofa Review

Quote: Originally Posted by Marlow One thing I did learn when looking is that lots of brands that used to be considered good, long-lasting furniture, such as Flexsteel and La-Z-Boy, have sent their production facilities overseas in recent years. Flexsteel Latitudes is a good example. When you start looking at reviews, you’ll see people say things like “I have a 15-year-old Flexsteel sofa and it’s great,” while someone else will say “I bought a Flexsteel sofa last year and it’s crap.” Just something to keep in mind if you start researching and reading reviews. I have a couple of older Flexsteel chairs that have held up better than my new Ethan Allen sofa. Guess that’s why. Sad because the Ethan Allen sofa cost me a pretty penny too./break Hey – has anyone bought a sofa from Restoration Hardware? I want their Lancaster sofa in leather and was wondering if anyone has experience with them.
flexsteel sofa review 5

Flexsteel Sofa Review

Thank you for reporting this comment. Undo laonee We ordered a Flexsteel sofa in April of 2016 – received in June -at the time of delivery I noticed the fabric was wrinkle, puckered and the small hairbone pattern was mismatched – light and dark shading -I called the retailer immediately and told them I was NOT happy about the way the sofa looked. They inturned told me to keep it and the delivery guys would take pictures and show them to the mgr. Well after over 3 months of being sent back and supposedly being fixed they ( the mgr and Flexsteel rep) decided to replace the sofa. Now after having the replaced sofa for about 2 months it looks just as bad as the sofa we had replaced. The retailer blamed the over all condition and look on the fabric. So the mgr and their designer helped select a fabric that would not pucker or show dents when you sat on it-it would hold its shape. Well were they WRONG Its just NOT quality made fabric on their furniture – for the price. There is just my husband and I. The sofa does NOT get abused. For having this sofa for such a short time it looks like we have had it for 10 years not just 10 weeks. The pictures are of our sofa and the way it should look from Flexsteel web page– What I thought we were purchasing..We are at a lost as to what to do –we have got on Flexsteel web page and we have e-mailed them several times but no results the last contact was they would call our retailer where we purchased from and that was a month ago. Their customer service as little or NO consideration for its customers I guess word of mouth and the internet is not certain to them. ((And I don’t understand why this site starts from the oldest to the current date of views)). Like Bookmark January 14, 2017 at 6:36AM

Flexsteel Sofa Review

Flexsteel Sofa Review

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